“I am writing this letter to thank all of you at Alan Smith. I have been in this business for several years, and consequently, have worked with several contractors and companies along the way…every once in awhile, there is a complete surprise, like dealing with a company like yours. I haven’t seen a company operate like a “Swiss clock” for a long time. Your team was on time, professional, and did what they said they were going to do. Not to mention, charge the end-user accordingly. I was so impressed with the job your guys did, and they cared about doing it right. They were committed to doing in a timely fashion, but didn’t compromise quality. We strive for “quality, time and price”, and usually have to forfeit one. With your team, I got all three, plus worked with a professional crew. I want you to know that I would refer you to anyone, and it was a pleasure working with you.”
“My wife and I wanted to let you know that we were incredibly impressed with your professionalism and work, as well as that of everyone associated with your company. We would welcome the opportunity to be references for your services.”
“I wanted to enclose a note to thank you and your company for the excellent product and excellent service. Every person I had contact with from your company was professional, skilled and courteous. From the initial estimate, through design and construction, I was 100% satisfied. My compliments to your entire staff. I would recommend you without reservation.”
“Thank you for your patience!!!! I can’t tell you how much I appreciate your professional like manner. It has been a pleasure doing business with you. Happy Holidays.”
“Thank you so much for the great job you did re-plastering my old 70’s pool! What a change from the white plaster – I just love the new Gemstone Pebble and up-to-date look. Also, I have to let you know how great your people have been…very friendly and helpful; and I really appreciate their willingness to spend time answering my questions. I definitely will recommend your company!”
“Thank you for your excellent work. As someone who has been dealing with various contractors in the construction industry for nearly 40 years, I would like to express my appreciation for this experience in dealing with your company. Your sales representative came on time on the day he was to give us an estimate. His written estimate arrived promptly within a few days. He clearly explained the work to be done an offered some optional extras for our consideration. Your crews arrived on the day they had been scheduled to begin and returned promptly as scheduled to complete work. Each specialty crew performed their work as promised in a workmanlike and professional manner, including daily cleanup of the work area before they left for the day. When I did have questions, your phone was manned by a real person, without a single voicemail or answering machine. The office staff was familiar with and ready to discuss specifics of our particular job. You completed the work on time and complied with every aspect of the Contract. My experience with your company was that Alan Smith performed as a model for other contractors to follow. Thank you!”
“We want to thank you for the work that was done on our spa and barbecue. The job was completed on time as promised and we are pleased with the result. Everyone we spoke with on your staff was helpful, friendly and professional. Please feel free to use us as a reference for other potential customers.”
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